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Topic Name - IPF605 - Replace Printhead


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12-Nov-2017 11:28 AM

kpfcpf

Posts: 1

Hi

I have the following printer

Canon Imageprograf IPF605

Serial no. AALX9254

Firmware 1.07

The printer had the error code E161-403E so I purchased a new printhead and fitted as per canon instructions. Immediately after fitting the displayed instruction says to close top cover, this I do but then presents another error message saying’Please open top cover and replace printhead’

Obviously this is extremely frustrating as I have just fitted a brand new canon printhead, can anyone help please?

Thank you

Keith


15-Nov-2017 01:19 PM

Total Imaging Support Team

Posts: 17

Hi Keith,

It could have been damaged due to a paper-jam or has become blocked. On some rare occasions, an E161-403E error can relate to a more serious electrical problem, however the first step to recovery with this error code is always to replace the RIGHT printhead.

As already advised via email, we'd recommend starting the machine in Service mode to see if the error clears itself.

Should this fail, an engineer visit to site would be the best option as there may be deeper electrical fault going on inside the machine. 

We can certainly arrange this service for you, do contact us on 01737 246173 or pop us an email to info@totalimagingdirect.com and we'll take it from there.

Kind regards,

The Total Imaging Team



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