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Topic Name - Warranty or Service Contract


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23-Jun-2016 04:36 PM

Tom163645

Posts: 1

We have a service contract on all our regular MFDs, but for a Canon iPF printer several resellers are suggesting the extended warranty.
Is there anything the warranty doesn't cover compared to a (typical wide-format) service contract, or any differences I should be aware of either way? 
What is the call-out / turnaround on the extended warranty? I presume it's on-site?
 

23-Jun-2016 04:38 PM

Total Imaging Support Team

Posts: 17

Thank you for your question.

 

Both the standard 1 year on-site and extended warranties offered by Canon:

 

  1. Cover the parts and labour, but do not include consumables such as ink cartridges, maintenance cartridges or printheads.
  2. Include on-site cover.
  3. Strive for a next working day turnaround time.

 

Don't forget - As well as the Canon extended warranties, we also offer 'ink inclusive service agreements' which cover all of these items.

In short, you pay for service through your ink usage at a rate of 44p or 55p per ml, depending on the size of the machine you choose.
Similar to a copier toner-inclusive 'click-charge', we automatically send you replacement ink cartridges to arrive before you run out, so you don't have to buy sets of them and keep them on shelf.

 

Feel free to contact us and speak to a friendly member of our team if you would like to find out more.

 

Kind regards,

 

The Total Imaging Support Team



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