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Topic Name - iPF8400 error code - 03130031-2618


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23-Jun-2016 03:15 PM

Sarah

Posts: 1

Hello,

I spoke so someone on the phone the other day about a fault code on our iPF8400.  I did not have the code to hand when I made the call so you gave me your email address for when I found it.

I found the code but I have now lost the email address (it's been a bad week!) and more importantly the contact name - sorry.

The details are:  iPF8400 - Error Code: 03130031-2618.

I had changed the maintenance cartridge just before the error occurred.

Please help!


23-Jun-2016 03:16 PM

Total Imaging Support Team

Posts: 17

Hi Sarah,

A 03130031-2618 error code usually relates to an electrical problem with your machine or 'air in the tubes', often caused by an unseated printhead or a faulty purge unit.

Recent engineer callouts however, have proven that a 03130031-2618 error is more often the result of a printhead shortcircuit which in turn, blows the main board in the printer.

This can occur after a paperjam where the printhead strikes the media, becomes unseated correctly and ink works its way onto one of the electrical terminals.

In order to repair a Canon iPF8300 or iPF8400 with a 03130031-2618 error code, the following parts/labour would likely be needed...

  Engineer Callout - £195
  1 Extra Hour On-Site - £90
  Printheads x 2 @ £265 each - £530
  Printer Main Controller PCB - £600
  Total - £1,415+vat

As you can see, a 03130031-2618 error is rather terminal and not many people would choose to repair a machine at this cost, especially when you can purchase a shiny-new 44 inch Canon printer for around £3,500 - £4,000 (Around £155pm on a lease).

Feel free to contact us on 01737 246 173 if you would like to discuss the error in further detail, book and engineer or request a quote on a new model.

Kind regards,

The Total Imaging Support Team.




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